Shipping
Shipping products from Canada can be really expensive, especially within Canada. To try and minimize the cost of shipping as much as possible, I am using Chit Chats as my shipping provider. For packages within Canada and the US, they often cost half as much as shipping via Canada Post, while being faster and providing tracking. For more information about their service, their website is here: https://chitchats.com/en. I ship packages out on Wednesdays and Fridays. I’ve been having trouble integrating their shipping rates into my e-commerce platform, so I’m using flat rate shipping for the moment. The flat rate prices are the average price I get charged by Chit Chats and are listed below in Canadian Dollars:
Canada: $10 CAD
United States: $8 CAD
United Kingdom, France, Italy, Germany, Australia, Singapore, Japan, Jamaica, Netherlands, New Zealand: $14 CAD
If you are anywhere else in the world, Chit Chats won’t ship to you so I haven’t been able to setup flat rate shipping. I’m working on it, and should have something available soon. Please send me an email, and I’d be happy to provide you with a shipping quote.
Returns and Refunds
My goal is to have 100% happy customers, and I work hard to ensure that any issues are resolved promptly. If you have an issue with your order, whether it’s the day it arrives or a year later, please send me an email and I will do whatever I can to resolve the issue. If an item arrives damaged or the issue arises in the first 30 days, I will either send out a replacement or issue a refund.
If you are simply unhappy with the product and it is not defective, I am happy to accept a return, however you will be responsible for return shipping and the initial shipping cost is non refundable.
Past 30 days, any issues will be resolved on a case by case basis, with the typical resolution being a replacement item/component shipped to you for the cost of postage.